Everything your team needs, nothing it doesn't
Built specifically for serviced accommodation teams. Every feature solves a problem operators actually have.
Shared inbox
Your whole team sees every conversation in real time. Assign messages to specific team members, leave internal notes for the next shift, and hand off conversations without the guest noticing. No more two people replying to the same guest at 3 AM.
- Every message visible to your entire team instantly
- Assign conversations to specific team members
- Internal notes that guests never see
- Real-time status updates when someone is typing or has read a message
- Complete conversation history stays with your business, not individual phones
Unified threading
Every guest gets one thread. WhatsApp messages, PMS booking updates, and email conversations all appear in chronological order. See the full picture for any guest without switching between three platforms and trying to remember what happened where.
- WhatsApp messages, PMS updates, and emails in one chronological view
- Automatic linking of conversations to guest bookings
- See check-in date, property name, and booking status inline
- Search across all message types in one go
- Context from previous stays immediately visible
No device limits
WhatsApp Business stops at 4 linked devices. BNBChat has no limits. Add your 5th VA, your 15th cleaner, your 50th team member. Everyone works from the same business number. No workarounds, no compromises, no telling someone they can't have access because you're out of slots.
- Unlimited team members on one WhatsApp business number
- No device linking limits or technical workarounds required
- Every team member gets their own login credentials
- Revoke access instantly when someone leaves
- Scale your operation without changing your guest-facing number
Ready to see how it works for your team?
Vendor contacts
Create separate contact threads for your vendors. Coordinate with your cleaning team, maintenance crew, chauffeur service, and key holders without mixing up guest conversations and operational messages. Every vendor relationship in one searchable place.
- Separate threads for cleaners, maintenance, suppliers, key holders
- Tag and categorize vendor contacts by property or service type
- Search vendor conversation history by property or issue
- Internal notes on vendor performance and preferences
- Full audit trail of every vendor interaction
Push notifications
Get notified the moment a guest messages. Customize which conversations each team member gets alerts for. Your night-shift VA gets notified for urgent messages. Your day team sleeps. Works on desktop and mobile via PWA, no app store needed.
- Real-time push notifications on desktop and mobile
- Customize notification settings per team member
- Filter alerts by conversation priority or assigned team member
- Progressive Web App works on any device, no app install required
- Mute specific conversations or set quiet hours
Message translation
Built-in translation for every message. Your VA reads the guest's Portuguese message in English, types a reply in English, and the guest receives it in Portuguese. Support guests in their language without hiring multilingual staff.
- Automatic translation for incoming and outgoing messages
- Support 100+ languages without multilingual staff
- Your team works in their language, guests receive messages in theirs
- Original message and translation both visible for context
- Edit translated messages before sending for accuracy
Want to know if BNBChat fits your operation?
Group Discovery Wizard
Already using WhatsApp groups with your team? The Group Discovery Wizard scans your connected WhatsApp account, finds existing groups, and lets you import them into BNBChat as shared conversations. Migrate without losing history or starting from scratch.
- Scan and detect existing WhatsApp groups automatically
- Import group conversations with full message history
- Map group members to BNBChat team member accounts
- Preserve conversation context during migration
- Gradual migration path from groups to shared inbox
Internal notes and 'No Reply Needed'
Leave notes for the next shift that guests never see. Mark messages as handled with "No Reply Needed" so your team knows it's been dealt with. Document decisions, log guest preferences, and build an audit trail without cluttering the guest conversation.
- Internal notes visible only to your team, never to guests
- Mark messages as "No Reply Needed" to prevent duplicate responses
- Tag conversations with custom labels for filtering and search
- Document guest preferences and special requests inline
- Full audit trail of who said what and when
Who-sent-what audit trail
Every message shows who sent it and when. Track exactly which team member promised the late checkout, who confirmed the airport pickup, and who told the guest the wifi password. Complete accountability for every interaction with every guest.
- Every message tagged with sender name and timestamp
- Filter conversation history by team member
- Track response times per team member
- Identify training opportunities based on message quality
- Full transparency for compliance and quality assurance
Works with your PMS
BNBChat integrates with the platforms you already use. Your PMS handles bookings and calendars. BNBChat handles team communication.
Don't see your PMS? Book a demo and we'll discuss integration options.
Frequently Asked Questions
No. BNBChat integrates with Hostfully, Guesty, IGMS, Rentals United, and Lodgify. Your PMS handles bookings and calendars. BNBChat handles team communication. They work together, not instead of each other.
Yes. If you manage bookings manually or use a PMS we don't integrate with yet, you can still use BNBChat as a shared WhatsApp inbox for your team. You just won't get automatic booking details inline with messages.
No. BNBChat is a Progressive Web App. Your team opens it in a browser on any device (laptop, phone, tablet). It works like an app with push notifications, but there's nothing to download from an app store.
Nothing. You revoke their login and they lose access immediately. Every conversation stays in the system. The full history is owned by your business, not by individual team members' phones.
Yes, via the Group Discovery Wizard. If you're using WhatsApp groups with your team, you can import those groups and their message history into BNBChat. If you're using WhatsApp Business on one phone, the migration starts fresh but you can reference your old messages during the transition.
About 20 minutes. Connect your PMS (enter your credentials), scan a QR code to link your WhatsApp number, create logins for your team. No developer, no API keys, no Facebook Business Manager verification.
Ready to see BNBChat in action?
Book a 20-minute demo and we'll show you how it works with your PMS and team setup.