WhatsApp for Hospitable Users
Hospitable automates 90% of guest messages. But it doesn't support WhatsApp — the channel your European guests actually use.
What Hospitable does well
Hospitable is a solid platform. Here's what they get right:
- AI-powered auto-messaging that actually works — saves hours per week
- Unified inbox for Airbnb, VRBO, and Booking.com — no platform juggling
- Guidebook builder, scheduled messages, and upsell automation included
- Direct booking support with integrated payment processing
- Solid team coordination features for co-hosts and property managers
The gap
Hospitable covers Airbnb, VRBO, and Booking.com messaging beautifully. But WhatsApp — the channel 2 billion people use daily and the default for European guest communication — isn't supported. That's where BNBChat comes in.
Hospitable vs BNBChat
| Feature | Hospitable | BNBChat |
|---|---|---|
| Airbnb/VRBO/Booking.com inbox | Unified inbox with AI | Not supported |
| WhatsApp support | No | Native — shared team inbox |
| Auto-messaging | AI-powered templates | Not included |
| Team collaboration | Co-host access | Unlimited team members |
| Device limits | N/A | No limits (vs WhatsApp's 4) |
| PMS integration | Guesty, OwnerRez, etc. | Hostfully, IGMS, Rentals United |
| Guidebook builder | Yes | No |
| Price | From $19/month | $75/month flat |
How they work together
Most operators who run both use Hospitable for OTA messaging automation and BNBChat for WhatsApp coordination. Your European guests message you on WhatsApp. Your North American guests get auto-responses via Hospitable. Your team uses BNBChat to coordinate cleaning, maintenance, and vendor communication. They complement each other — Hospitable handles the automation, BNBChat handles the channel Hospitable doesn't reach.
Frequently asked questions
Yes. Many operators do. Use Hospitable for OTA inbox automation (Airbnb, VRBO, Booking.com). Use BNBChat for WhatsApp guest communication and team coordination. They don't overlap — they cover different channels.
Hospitable focuses on OTA integration and AI auto-messaging. WhatsApp requires different infrastructure — multi-device access, real-time team coordination, and Business API compliance. It's a separate product category. That's why BNBChat exists.
Depends on your guest mix. If 90% of your bookings come from Airbnb and your guests prefer email, Hospitable alone might be enough. If you have European guests, co-hosts in different countries, or vendors who only use WhatsApp, add BNBChat. Most operators running 10+ properties end up using both.
Not directly. They're separate systems. Both can integrate with the same PMS (like OwnerRez or Guesty), so your booking data flows to both platforms. But there's no native Hospitable-to-BNBChat integration today.
Add WhatsApp to your Hospitable stack
20-minute setup. No contracts. $75/month flat.